When the Expert Becomes the Daughter: Lessons from My Father's Hospice Journey

Written By Annette Lee

Part 4: Leadership Lessons are often Learned at the Bedside

The most meaningful leadership lessons are often learned at the bedside. During my father's sixteen-day hospice journey, I experienced hospice not as a consultant, but as a daughter. These takeaways highlight the leadership decisions, clinical practices, and compassionate moments that transformed exceptional hospice care into an unforgettable experience for our entire family. My hope is that they inspire hospice leaders to continually ask not only, "Are we providing excellent care?" but also, "How will this family remember us?"

LEADERSHIP CHALLENGE:

☐ Review your admission process for timeliness.
☐ Ensure competency in all team members!
☐ Audit interdisciplinary involvement during the first 72 hours.
☐ Evaluate caregiver/family education.
☐ Assess anticipatory care planning.
☐ How can we leverage data and technology to provide better care? 
☐ Ask every employee: "How do we make families feel?"

Annette Lee

Founder Annette Lee built Provider Insights to give home health and hospice providers peace of mind. She’s had decades of experience at CMS and provided many years of consultancy services—including contracting as a Medicare Administrator with MAC.

She speaks Medicare-ese fluently and knows how to make the most complicated rules make sense for patient-centered providers who don’t have the time to dissect every rule. Agencies that work with Provider Insights can rest assured they’re fully compliant with the regulations that are in place today. And they’ll stay compliant when those regulations change tomorrow.

https://www.providerinsights.com/
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